Our Terms

Terms and Conditions of Service

• Free Discovery Session

  All clients are entitled to a complimentary discovery session with our management team to align project goals and expectations.

• Payment Terms
  • A 50% deposit is required before the project begins, with the remaining 50% due upon completion or as outlined in progress invoices.
  • Payments can be made via bank transfer or credit card.
• Late Payments

  Late payments will incur a 5% penalty on the total project cost. All invoices must be paid within 14 days of receipt.

• Non-Refundable Fees

  All service fees are non-refundable, including deposits in the event of project cancellation or termination by the client.

• Scope Changes and Additional Costs
  • Any changes or revisions beyond the agreed scope will incur additional charges at a pre-approved rate.
  • Order changes initiated by the client may lead to adjustments in both the project timeline and fees.
• Advertising Campaigns and Materials
  • Clients are responsible for funding paid advertising campaigns on social media or other platforms.
  • Any additional materials (e.g., stock photos, specialized software) beyond the original scope will be charged separately and invoiced to the client.
• Intellectual Property and Ownership

  All work created remains the property of Mingloo Marketing until full payment is received. Upon final payment, intellectual property rights to all designs and assets will transfer to the client.

• Project Termination Rights

  Mingloo Marketing reserves the right to terminate the project and retain any funds paid up to that point if the client violates the agreement or remains unresponsive for more than 30 days.

These terms ensure transparency, fairness, and accountability, allowing us to maintain the highest service standards for every client.