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Privacy Policy

At Urbot, we are committed to protecting your privacy in full compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and protect your data when you interact with us, whether through chat or by purchasing our services. Our approach ensures that your personal information is handled responsibly and securely.

  • What Data We Collect

    We collect minimal personal data in specific situations:

    • Chat Interactions: Any details you voluntarily provide, such as your name, email, or phone number.
    • Purchases: Payment and billing information necessary to process transactions securely.
  • How We Use Your Data
    • Service Delivery: To process payments and provide the services you’ve requested.
    • Communication: To respond to inquiries and follow up on your requests.
    • Marketing: With your explicit consent, we may share relevant offers or updates.
    • Analytics: To improve user experience on our site.
  • Legal Basis for Data Processing
    • Consent: For communications and marketing, if opted in.
    • Contractual Obligations: To provide requested services and manage transactions.
    • Legal Compliance: To meet financial and legal reporting obligations.
  • Data Retention
    • Chat Data: Retained temporarily for support follow-up and deleted when no longer needed.
    • Payment Records: Stored securely for legal and financial purposes, in compliance with applicable laws.
  • Third-Party Sharing

    We only share your data with:

    • Payment Processors: To securely manage transactions.
    • Chat Platforms: To provide seamless communication during interactions.

    We do not share your personal information with third parties for marketing purposes.

  • Cookies and Tracking

    Our website uses cookies to improve functionality and analytics. You can control or disable cookies through your browser settings.

  • Your Rights Under GDPR
    • Access: Request a copy of your personal data.
    • Correction: Correct inaccurate data.
    • Erasure: Request the deletion of your data when it’s no longer needed.
    • Objection: Object to data processing for specific purposes.
    • Withdraw Consent: Revoke your consent for marketing communications at any time.

    To exercise these rights, please contact us at Support@urbot-co.preview-domain.com. We will respond within one month of receiving your request.

  • Data Security

    We implement appropriate technical and organizational measures to safeguard your data, including encryption and access control, ensuring only authorized personnel can access it.

  • International Data Transfers

    Any transfer of your data outside the EEA is secured using Standard Contractual Clauses (SCCs) or other legally recognized safeguards.

  • Changes to This Policy

    We may update this policy from time to time. Any changes will be posted on this page, and significant changes will be communicated directly where applicable.

  • 11. Contact Information

    If you have any questions or concerns about this policy, please reach out to us at:

    Email: contact@urbot-co.preview-domain.com
    Phone: +44 753 7106 695
    Phone: +1 323 570 8410

This Privacy Policy ensures transparency, accountability, and compliance with GDPR, building trust and protecting your data every step of the way.